Rant number 97
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Annoying isn't it? Like, really bloody annoying.
I hate auto-attendants, they are a terrible invention - a curse even!
This week, I have spoken to several large companies via their call centers - and each time, even getting to speak to a person was enough to test the patience of Job.
Oft times, the options in place are not correct or applicable to what you are calling about - forcing you to speak to someone regardless. The auto-attendant also seems to be adamant that you shall not speak to a real person, and will ceaselessly tell you that either they or the companies website is what you need to solve your problem.
The whole thing is just endlessly irritating. I don't think a pre-recorded robotic message is ever going to be able to fix an issue I have. I can't negotiate with a pre-recorded message - it can only dictate at me!
The website also is not what I want, I like to ask questions - I am a reasoned human being, I just don't need yet more pre-recorded crap!
Even getting through to someone you actually might be able to talk to is often a nightmare process! If in doubt press 0 a couple of times or hash a couple of times; this usually fixes it.
I hate the buggers me!
Rant over
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