The day after my phone broke, I phoned up T-mobiles customer service. I went through the rigmarole of the overzealous, over-specific and - quintessentially pointless auto-attendant (press #1 if you are loosing your will to live, press #2 if you would like us to courier you a cyanide pill to end it all etc etc.)
Finally, after going through no less than 57 options - it was (surprise surprise) ascertained that my problem was not to be solved by an chirpy digital woman. As such - I was finally put through to a human.....
In India
That she was not able to repair my phone was, not of a great surprise either, however - she was at least friendly.
She was reluctant she said, to organise for my phone to be collected - as it could be the fault was of my doing (for like - actually using the phone you know.) She instead suggested that I take it to my local T-mobile shop.
Which I did today
Which is wear the 'smiler' came in.
I don't mind people in shops trying to be friendly. I've worked in shops - and getting on with people is often the best way to deal with them!
What I really - really - really - really - really - don't like, is people who's smiles are so forced and artificial - that they had just as well write 'fuck you' in tippex across their forehead.
So - I showed her my phone, showed her its problem and explained that the nice lady on the phone had said that they would be able to tell me if the issue was likely covered etc.
The answer to this from smiley tippex face?
'Sorry, we're not technicians. I wouldn't really know'
So why did the dosey bitch on the phone tell me you fucking would!?????
I kept my calm and counted to ten none the less. Which is when smiley dropped another bomb.
'Have you backed up your phone? They will wipe it when they repair?'
The answer of course is no. My phone will not charge- thus ipso facto, I have not been able to back it up. I think to be honest, that its a rather stupid thing to ask.
May I point out also - that the fault with the phone - is mechanical.
It won't charge - so just needs a new charging port. So why do they need to wipe the software? Its ridiculous.
I pointed this out to smiley tippex face fuck you lady very politely. And what did she say?
'They do it automatically. Its data protection?'
I'm not asking them to delve into the phone - nor even turn it on, beyond a simple test. I don't even want them to unlock the bloody thing. How does that violate anyones human rights....
Regardless- 'the thing is broken' I think. They'll just have to do it.
And thats when smiley tippex face fuck you lady drops yet another little bomb - 'It will generally take between 2-3 weeks to repair this kind of phone. If they need parts however nearer to 5-6 or, if it has to go back to htc - maybe 8-9. '
And all through this, she's smiling her cheerful fucking grin and no doubt wishing I would fuck off.
At least 3 weeks for a simple repair and a known fault on this bloody handset. I mean - I could probably do this job my bloody self - but felt it was better to not void the phones warranty.
My frustration really is that it is not a complex job. In a repair centre, they will not bother to even re-solder the affected component. Just replace the board.
This - for a professional cannot take more than - lets call it an hour, including testing and wiping my fucking data - even though it's not needed.
If you then take into account a day each way for transport - I still make that 456 hours - in which my phone will be sitting as an expensive paperweight. And that's apparently the minimum!
What a bloody saga!
Rant over.
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